Mystery Shopper

At Reach Merchandising, we work closely with clients to develop mystery shopper programmes which provide ‘real-life’ insights into areas such as compliance, monitoring and customer experiences.

This includes face-to-face undercover mystery shopping, telephone enquiries and data capture including photographs and surveys. We can create a programme that will suit your needs to ensure you get first-hand honest and accurate insights into your customers’ experiences.

Our mystery shopping programme helps to highlight clients’ strengths while providing direction for areas which require improvement.